Hotel Principal

The attention at the reception was excellent, the room is small but it is fine, for the price I like the decoration, that is why I went there, every day clean towels, only that when we entered they were almost finished cleaning and what I did not like was that it did not smell clean, as if they did not use liquids to clean that had an odor, or I do not know what happened but when entering every day it never smelled clean, they should use more chemicals to disinfect well .. the restaurant for breakfast was very rich, the chef was excellent, only that the waiters forget things even if they are not busy, they are kind yes, but they do forget things, the 7 days I was there I thought that one day they would serve me better and I would leave them a better tip, but I kept waiting, it did not happen, they always forgot something ... one day the housekeeping did not close the door to our room properly, when we arrived it was only closed, but it did not have a key, it did not close the door properly so that it would be closed with a padlock, and that day it also did not leave us toilet paper ... the location Excellent, and I repeat, the customer service at reception was excellent, the decoration was very good, I like it, the beds and pillows were very comfortable, you can hear the noise, but it is normal, people are very loud in the hallways, they have no tact to respect the time whether it is late or early... What they should improve is the waiters in the restaurant (better service) and with housekeeping (with better chemicals for cleaning).

We loved the walkable location in Centro Historico, and the beautiful old historic hotel with natural light coming from the ceiling. The plants in the common areas were lush and well cared for, someone was cleaning the leaves everyday. Staff were kind and the front desk extremely accommodating. We loved having breakfast on the roof, all the staff were great and our server Emilio was awesome. He apologized for his English even though it was excellent, we laughed on account of our Spanglishfrancaisitaliano. Would definitely stay here again. Beds were comfy, linens were crisp and clean. We ended up staying for a total of four nights, booking directly with the hotel and found that our rooms were better.

The rooms were clean and spacious. I was able to leave luggage after check out time before continuing to my next destination. The hotel is in the middle of downtown historic district and the streets were safe in evenings and early morning.

Very clean, historic old building, central to historic center of Zocalo and Constitution Square. Many instrumental music stores on Calle Simon Bolivar on which hotel is located. Safe for walking and travel connections. Daily housekeeping, hallways constantly being maintained clean by staff. Very helpful desk staff, particularly in arranging for departure taxi to airport. Very pleasant rooftop terrace for breakfast, courteous and helpful waitstaff. Also excellent restaurant Parilla Leonesa next door, pleasant staff there as well. Nice interior atrium.

Absolutely perfect location to explore El Centro, walkable to many places and so many restaurant options nearby. Really great value for money for the location and friendly staff. Highly recommend checking out the restaurant for the view on the terrace. I was impressed that they have family friendly rooms with a king size bed along with a double for the kids!